Office Hours |
Medical Emergencies |
After Hours Urgent Medical Needs |
Billing | Contracted Insurance Plans | Insurance & Payment | Referrals | Lab/X-ray | Prescription Refills | Hospital Affiliations
The friendly staff at Desert Center for Allergy and Chest Diseases welcomes your inquiry and is ready to provide you with answers. To schedule an appointment, please call (602) 788-7211 Option #3.
Our regular office hours are Monday through Friday from 8:00am to 4:30pm. We are open during our lunch hour.
Allergy shots are administered.
ALLERGY INJECTION HOURS
INJECTIONS CANNOT BE GIVEN AFTER POSTED TIME, NO EXCEPTIONS.
Of necessity and fairness to all our patients, we must work by appointment only. Although you occasionally may have a wait, please understand that when you do see the physician, you will be afforded the time needed to treat you. We make every effort to be on time for our patients and ask that you extend the same courtesy to us. Because of the critical nature of our specialty, occasionally emergencies do occur which may cause a delay, but we do all we can to honor your appointment time. We respect your time and regret any delays that may occur.Back to top
In the event of a life threatening medical emergency, call medical emergency services at 911 immediately. DO NOT WAIT! Inform the emergency room staff that you are a patient of Desert Center for Allergy and Chest Diseases, and they will contact us.
One of our physicians is always on call after regular office hours. Our practice maintains a 24-hour, 7-day a week answering service for emergencies. Please call our regular office phone number at (602) 788-7211 and listen to the prompts. The on-call physician will return your call.
Fees for office visits must be paid at the time services are rendered. We accept cash, checks, Visa, MasterCard and Discover. Co-payments are due at the time of service.
We understand that occasions may arise when you will need to request a statement rather than pay at time of service. Statements are sent out each month. Any payments or charges incurred after that billing date will appear on the next month's statement. Payment in full for any outstanding bill for services is expected upon receipt of your monthly statement and is past due after 30 days. We will not continue to provide medical care for patients who must be placed in collections.
For questions regarding your bill please call our billing department at 602.569.8300
At Desert Center for Allergy and Chest Diseases, we accept Medicare and most major insurance plans. Please contact your insurance company or you may call our office at (602) 788-7211 to find out if we accept your insurance plan.
Please bring all insurance information with you so that we may bill your insurance company. If you do not bring your insurance information, we may have to reschedule your appointment, or you will be required to pay for your visit. We will be glad to provide you with an itemized account of your visit to submit to your insurance for reimbursement. Please update any insurance changes ONE WEEK prior to your next visit.
It is your responsibility to pay any co-payments, deductibles, co-insurance or any other balance not covered by your insurance company. As a courtesy to our patients, we will file your secondary insurance. If payment is not received within 45 days of billing, we will transfer responsibility to you. Only you are ultimately responsible for the payment of your account. Your medical insurance represents a contract between you and your insurance company.
Your insurance company is responsible to you for payment of your claims; they have no obligation to us. Therefore, our office can neither accept responsibility for collecting insurance claims, nor for negotiating a settlement for a disputed claim between you and your insurance company. Remember, you are a customer of your insurance company and you pay the premium for your insurance, either directly or indirectly. Therefore, your insurance company must be responsible to you and must answer your questions. Do no hesitate to contact them when you have a question or complaint regarding your insurance coverage.
If you are enrolled in an HMO insurance plan, your plan requires a referral/authorization from your primary care provider to be seen by a specialist. Per your insurance contract, it is your responsibility to obtain a referral or authorization for any visits. We will make every effort to remind you that a referral may be needed for future visits. Please obtain any authorization prior to your scheduled appointment. This will help to avoid delays.
If your illness or injury requires outside lab and/or x-rays, you will be asked to visit another facility. These services will be billed from that facility and will not appear on your bill here. Any questions regarding those charges need to be addressed with the facility performing the service.
Should you need a prescription refilled, it is most helpful that you contact your pharmacy rather than the office. The pharmacy will contact us with your needs concerning dosages, strengths and permissible substitutes. This will enable us to handle your needs more effectively with the pharmacist. It is our policy not to refill prescriptions if the office is closed. Please do not wait until you are completely out of your medication to contact the pharmacy. Allowing your pharmacy a 2-3 day notice to handle this for you is most helpful in obtaining your medications without interruptions.
Doctors at Desert Center for Allergy and Chest Diseases have hospital affiliations with: